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FORMULARIO
DE SATISFACCIÓN
BASIC INFORMATION
FIRST AND LAST NAME
*
NACIONALIDAD
*
ROOM NUMBER
*
DATE OF STAY
from
DATE OF STAY
to
RESERVATION AND CHECK-IN
WHICH CHANNEL DID YOU USE TO MAKE YOUR RESERVATION?
HOTEL WHATSAPP
WEB
RESERVATION
AGENCY
OTHER
HOW WOULD YOU RATE THE EFFICIENCY OF THE RESERVATION/PURCHASE PROCESS?
1 to 5 from least to most satisfactory
HOW WOULD YOU RATE THE EFFICIENCY OF THE CHECK-IN PROCESS?
1 to 5 from least to most satisfactory
WAS THE RECEPTION STAFF FRIENDLY AND HELPFUL?
YES
NO
OBSERVATIONS
CLEANLINESS AND FACILITIES
WAS THE ROOM CLEANLINESS SATISFACTORY?
1 to 5 from least to most satisfactory
DID THE FACILITIES (GYM, POOL, SPA, ETC.) MEET YOUR EXPECTATIONS?
1 to 5 from least to most satisfactory
FOOD AND DRINKS
HOW WOULD YOU RATE THE QUALITY OF THE FOOD AND DRINKS AT BREAKFAST?
1 to 5 from least to most satisfactory
HOW WOULD YOU RATE THE QUALITY OF THE FOOD AND DRINKS IN THE RESTAURANTS AND BAR?
1 to 5 from least to most satisfactory
SPA
HOW WOULD YOU RATE THE SPA FACILITIES?
1 to 5 from least to most satisfactory
HOW WOULD YOU RATE THE SERVICE OF THE SPA STAFF?
1 to 5 from least to most satisfactory
IF YOU HAD A MASSAGE SESSION, HOW WOULD YOU RATE THE EXPERIENCE?
1 to 5 from least to most satisfactory
I DID NOT HAVE A MASSAGE SESSION
GYM
HOW WOULD YOU RATE THE GYM FACILITIES?
1 to 5 from least to most satisfactory
ROOM
WAS THE ROOM COMFORTABLE AND WELL-EQUIPPED?
COMPLETELY
PARTIALLY
NO
DID THE WI-FI WORK PROPERLY?
YES
NO
CUSTOMER SERVICE
DID THE STAFF EFFICIENTLY ADDRESS YOUR NEEDS OR CONCERNS?
COMPLETELY
PARTIALLY
NO
DID YOU RECEIVE PERSONALIZED ATTENTION DURING YOUR STAY?
YES
NO
SUGGESTIONS AND OVERALL EXPERIENCE
WOULD YOU RECOMMEND OUR HOTEL TO OTHERS?
YES
NO
WHAT ASPECTS COULD WE IMPROVE?
WHAT DID YOU LIKE MOST ABOUT YOUR STAY?
ON A SCALE OF 1 TO 10, HOW WOULD YOU RATE YOUR OVERALL EXPERIENCE?
1
2
3
4
5
6
7
8
9
10
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