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ecotasa

FORMULARIO
DE SATISFACCIÓN

BASIC INFORMATION

from

to

RESERVATION AND CHECK-IN

WHICH CHANNEL DID YOU USE TO MAKE YOUR RESERVATION?
HOTEL WHATSAPP
WEB
RESERVATION
AGENCY
OTHER

1 to 5 from least to most satisfactory

1 to 5 from least to most satisfactory

WAS THE RECEPTION STAFF FRIENDLY AND HELPFUL?
YES
NO
OBSERVATIONS

CLEANLINESS AND FACILITIES

1 to 5 from least to most satisfactory

1 to 5 from least to most satisfactory

FOOD AND DRINKS

1 to 5 from least to most satisfactory

1 to 5 from least to most satisfactory

SPA

1 to 5 from least to most satisfactory

1 to 5 from least to most satisfactory

1 to 5 from least to most satisfactory

GYM

1 to 5 from least to most satisfactory

ROOM

WAS THE ROOM COMFORTABLE AND WELL-EQUIPPED?
COMPLETELY
PARTIALLY
NO
DID THE WI-FI WORK PROPERLY?
YES
NO

CUSTOMER SERVICE

DID THE STAFF EFFICIENTLY ADDRESS YOUR NEEDS OR CONCERNS?
COMPLETELY
PARTIALLY
NO
DID YOU RECEIVE PERSONALIZED ATTENTION DURING YOUR STAY?
YES
NO

SUGGESTIONS AND OVERALL EXPERIENCE

WOULD YOU RECOMMEND OUR HOTEL TO OTHERS?
YES
NO
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